POP-UPS, RANSOMWARE,
GONE. SAME DAY.

Virus, malware, and spyware removal is a flat $99 at Fateka. That is the full price for a standard infection cleanup, no hourly surprises. If the infection turns out to be hardware damage or a failing drive masquerading as a virus, we tell you before doing any extra work and quote it separately. You approve every charge before we start.

Most virus and malware removals are completed the same day, often within a few hours. Heavily infected machines or ones with ransomware-encrypted files can take into the next business day. We give you a realistic timeline when you drop the computer off.

We remove the ransomware itself in every case so the machine is safe to use again. Whether the encrypted files can be recovered depends on the ransomware strain and whether you have a backup. We never pay ransoms. We attempt recovery from shadow copies, known decryptors, and any backups you have, and we are honest up front about what is realistically recoverable.

Our goal is always to clean the infection without wiping your data, and that is what happens in most cases. Before we do anything that could put files at risk, we discuss it with you and can back up your data first. If a full reinstall is the only safe option, we migrate your documents, photos, and email first whenever the drive allows it.

Common signs are sudden slowness, pop-up ads on the desktop or in the browser, your home page or search engine changing on its own, programs you did not install, the fan running constantly, friends getting spam from your email, or a full-screen message demanding payment. If you are not sure, bring it in. The diagnostic tells you whether it is malware, failing hardware, or just an old machine that needs an upgrade.

No. Disconnect it from the internet and stop using it, then bring it to us. Continuing to use an infected machine can spread the infection to other devices on your network, encrypt more files, and send your passwords and banking details to the attacker. The sooner it is off and in our hands, the less damage is done.

After cleanup we install and configure proper protection and walk you through the habits that keep you safe. For ongoing peace of mind, FatechWatch monitors your PC around the clock, manages security updates, and catches threats before they cause damage, starting at $49.99 per month. Prevention is far cheaper than a second cleanup.

Yes. We clean infections, adware, and browser hijackers on both Windows PCs and Apple Macs, on every major brand including Lenovo, HP, ASUS, Acer, MSI, and Apple.

Sometimes what looks like a virus is a failing hard drive, too little memory, or bloatware. If that is the case we tell you exactly what is going on and quote the real fix. There is a $50 diagnostic fee that is waived when you have us do the work, so if we solve the problem, you are not paying twice.